A Warranty Claim is when a Customer claims free repairs within the Warranty Period of the item/service you're providing.

If you are selling Items under warranty or if you have sold and extended service contract like the Annual Maintenance Contract (AMC), your Customer may contact you about an issue or a break-down of the product and provide you the Serial No of this Item.

To access the Warranty Claim list, go to:

Home > Support > Warranty > Warranty Claim

1. Prerequisites

Before creating and using Warranty Claim, it is advised that you create the following first:

• Customer
• Serial Number
• Item

2. How to Create Warranty Claim

1. Go to the Warranty Claim list, click on New.
2. Select a Customer.
3. Select the Serial Number of the Item on which Warranty Claim is to be recorded. The system will then automatically fetch the Serial No’s details and indicate whether this is under warranty or AMC.
4. Enter a description of the Issue. User can upload and image and create a table.
5. Save.

2.