Sales Return

A sold Item being returned is known as a Sales Return.

Businesses often return goods that are already sold. They could be returned by the customer due to quality issues, non-delivery on the agreed date, or any other reason.

1. Prerequisites

Before creating and using a Sales Return, it is advised that you create the following first:

2. How to create a Sales Return

  1. First open the original Delivery Note / Sales Invoice, against which Customer returned the Items.

    Original Delivery Note

  2. Then click on 'Create > Sales Return', it will open a new Delivery Note with 'Is Return' checked, Items, Rate, and taxes will negative numbers.

    Return Against Delivery Note

  3. You can also create the return entry against the original Sales Invoice, to return stock along with credit note, check "Update Stock" option in Return Sales Invoice.

    Return Against Sales Invoice

  4. On submission of Return