Contact represents a person.

A contact may be associated with a Lead, Customer, Supplier, Shareholder, Sales Partner or a User.

You can also add contact as a standalone record without linking it to any of the entities listed above.

To access the Contact list, go to:

Home > CRM > Sales Pipeline > Contact

1. How to create a Contact

  1. Go to the Contact list and click on New.
  2. Enter First Name and Last Name.
  3. Choose the status if the contact is passive, is open to contact or has replied.
  4. Enter contact details like email, phone, etc.
  5. Save. Contact

You can also add a Contact from the Customer or Supplier record by clicking on “New Contact” button as shown below.

Create Contact From Customer

When you have multiple contacts against an entity like customer/supplier, you can check 'Is Primary Contact' to indicate the preferred contact. The primary contact will be chosen automatically in transactions like sales order and sales invoice.

To Import multiple contacts from a spreadsheet, use the Data Import Tool.

2. Features

A contact may be linked to multiple cu